Terms-Last updated: August 5, 2026
1. Acceptance of Terms
These Terms of Service are an agreement between you and GenieApp Inc., a Delaware corporation ("onzero", "we" or "us"). They govern your access to and use of onzero, the platform available at onzero.ai (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree to them, please do not use the Service.
2. What onzero Does
onzero is a creative platform for building consistent digital characters and generating images, videos and related assets from them. Output is produced automatically by artificial intelligence models. It may contain inaccuracies, may not match your intent, and similar prompts may produce similar results for different users. You are responsible for reviewing output before you publish or rely on it.
3. Accounts and Eligibility
You must be at least 18 years old to use onzero. You are responsible for the accuracy of your account details, for keeping your password and API tokens confidential, and for all activity carried out through your account. Tell us at support@onzero.ai as soon as you believe someone else has gained access to it.
4. Licence to Use the Platform
We grant you a limited, non-exclusive, non-transferable and revocable licence to use the onzero platform — meaning our software, website, interface, documentation and branding. This licence covers the platform itself. It does not restrict the content you create with it: your rights in that content are set out in sections 5 and 6. Under this licence you may not:
- Copy or modify the platform, create derivative works from it, or resell, sublicense or redistribute access to it
- Reverse engineer or decompile the Service, or attempt to extract its source code, system prompts or model configuration
- Remove or obscure any copyright, trademark or other proprietary notice belonging to onzero
- Access the Service by automated means outside our documented API and MCP interfaces, or circumvent rate limits, credit accounting or access controls
5. Your Content and Ownership
You keep ownership of the characters, images, videos and other assets you create with onzero, and of the reference material you upload. We do not claim ownership of them. You grant us only the licence we need in order to run the Service: to store, process and transmit your content so that we can generate the output you asked for, provide support, and display it back to you and to the members of your workspace. We do not use your content to train artificial intelligence models. If you choose to publish content to Discover, the Marketplace or a public profile, you additionally allow us to display and promote it inside the Service for as long as it stays published.
6. Commercial Use Rights
You may use the content you generate with onzero commercially — in marketing, advertising, social media, client work and merchandise — on every plan, including the free plan. Two things qualify this. First, images and videos generated on the free plan carry an onzero watermark; removing it requires a paid plan. Second, these rights only extend to content you were entitled to create in the first place, so the acceptable use rules in section 7 continue to apply. A character's DNA stays private to the workspace that created it: we do not make it available to other users or reuse it for anyone else. If you buy or sell rights to a character through the Marketplace, the terms shown on that listing govern the transaction.
7. Acceptable Use
You are responsible for what you create. You may not use onzero to:
- Depict a real, identifiable person without their consent, including showing a public figure saying or doing something they did not
- Create sexual content involving minors, or any content that sexualises a person who appears to be under 18
- Impersonate a person or organisation, or present generated content as an authentic recording of real events in order to deceive
- Create content that is unlawful, defamatory or harassing, or that incites violence or hatred against a person or group
- Upload reference material you do not hold the rights to, or otherwise infringe someone else's intellectual property
- Circumvent the safety filters of the Service or of the model providers behind it
8. Plans, Credits and Payment
onzero is offered as a monthly subscription. Each paid plan adds a credit allowance to your balance at the start of every billing period, and credits are consumed when you generate images, videos and other assets. The cost of an action is shown before you confirm it. Prices are stated in US dollars and do not include any taxes that may apply where you live. Payments are handled by Stripe; we never receive or store your full card details.
9. Cancellation and Refunds
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the billing period you have already paid for, so you keep access and any remaining credits until then, and you are not charged again. We do not provide refunds for partial periods or for credits you have already spent, except where a refund is required by the consumer law that applies to you. If something has gone wrong with a charge, contact us at support@onzero.ai and we will look at it.
10. Third-Party AI Providers
onzero generates output using models operated by third parties, which are listed in our Privacy Policy. Your prompts and reference images are sent to the relevant provider solely to produce the output you requested. Those providers apply their own safety filters, which may refuse a request, and their availability and performance are outside our control. We may change providers or models in order to keep the Service working or to improve quality.
11. Our Intellectual Property
The onzero platform, including its software, interface, design, documentation, name and logo, belongs to us or to our licensors and is protected by intellectual property law. Nothing in these Terms transfers any of those rights to you beyond the licence granted in section 4.
12. Suspension and Termination
We may suspend or close an account that breaches these Terms, in particular section 7, or where we are required to do so by law. Where it is reasonable to do so we will tell you first and give you a chance to put things right. You may close your account at any time. Closing an account ends your access to the content stored in it immediately, and we then delete or anonymise that data on the timetable set out in our Privacy Policy, so please export anything you want to keep before you close it.
13. Disclaimer
The Service is provided on an "as is" and "as available" basis. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that generated output will be accurate, unique or suitable for a particular use. Nothing here limits any right you have under mandatory consumer law.
14. Limitation of Liability
To the extent permitted by law, onzero is not liable for indirect, incidental or consequential loss, including loss of profit, business, goodwill or data, arising from your use of or inability to use the Service. Our total liability for any claim relating to the Service is limited to the total amount you paid us for the Service — subscription fees and any other charges — in the twelve months before the event giving rise to the claim. These limits do not apply to liability that cannot be excluded by law, such as liability for fraud, or for death or personal injury caused by negligence.
15. Changes to the Service and These Terms
We may update these Terms as the Service develops or as the law requires. When a change materially affects your rights we will give you reasonable notice, by email or in the product, before it takes effect, and the date at the top of this page will change. Continuing to use onzero after that date means you accept the updated Terms. If you do not accept them, you can cancel your subscription and close your account. We may also add, change or withdraw features over time.
16. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules, and the state and federal courts located in the State of Delaware have jurisdiction over any dispute arising from them. If you use onzero as a consumer, none of this deprives you of the protection of the mandatory law of your country of residence, and you may also bring proceedings in the courts of that country where the law entitles you to do so.
17. Privacy
Your use of onzero is also governed by our Privacy Policy, which explains what personal information we collect, how we use it, who processes it on our behalf, and the rights you have over it.
18. Contact
If you have any questions about these Terms of Service, write to us at support@onzero.ai and we will get back to you. onzero is operated by GenieApp Inc., a Delaware corporation.